Privacy Statement

Bridge4 Health Limited
We are committed to protecting the privacy of your personal information and to maintaining strong and meaningful data privacy controls.

With the onset of the EU General Data Protection Regulation (“GDPR”), we have an updated customer Privacy Notice, and new Privacy Principles, all effective as of May 25, 2018. We strive to provide clear and transparent updates so that it is easy for you to understand your choices as to how you provide information to us and how we might use it.

We hope that our updated policies and procedures make it easier for you to understand the information that we collect from you, your ability to manage it, and the additional settings we have enabled to grant you more control over what information you chose to provide and how we may use that information.

Privacy Policy
Bridge4 Health Limited is committed to preserving the privacy of all visitors to our website at www.bridge4 health.co.uk. The following privacy policy is provided to inform you about how we use and protect the information that you provide to us through this website and any other interaction with us.

All personal data provided by you will be held by Bridge4 Health Limited. Our head office address is: 107, Ashby Road, Loughborough, LE11 3AB. Our UK data protection registration number is ZA161187. Full details of our notified purposes can be viewed at the website of the Information Commissioner’s Office www.ico.org.uk

This privacy policy relates to any and all personal data that you provide to us . By visiting, registering or placing an order, you consent to the collection, use and transfer of your information under the terms of this policy. There are hyperlinks contained within our website which link to other websites owned and operated by third parties. These third parties have their own privacy policies and we recommend that you consider those when using their websites.  We do not accept any liability or responsibility in terms of the privacy and security practices of these third party organisations and their websites.

Information that we may collect from you
When you visit, register or order products or services on www.bridge4health.co.uk or when placing an order with us or booking classes over the phone you may be asked to provide certain information about yourself, including your name, contact details and – if making an online purchase – credit card details. We use a third party specialist secure card processing provider when taking payments. Bridge4Health Limited does not hold your card details.

The internet is not completely secure. We cannot guarantee the security of your personal data transmitted through our website or by email.  Any transmission is at your own risk. Some of the information you provide to us may be considered sensitive personal data as defined by the Data Protection Act (“DPA”) 1998. This covers information like your ethnic or racial origin, political opinions, religious beliefs, trade union membership, physical or mental health, sexual life or criminal record for instance. Bridge4 Health Limited also considers information relating to bank accounts, national insurance numbers, and other unique documents such as passport numbers as sensitive. It is recommended to send such information using a secure system such as encrypted email.
All personal data that you provide to us will only be processed following your explicit consent and always in line with the DPA 1998 and any other applicable data protection legislation.

Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email, SMS or post about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

Disclosure of your information & marketing
Your personal data provided by you via our website will only be used within the Bridge4 network. This includes all Bridge4 businesses and the Bridge4 Head Office. This is in order to improve our service to you or to contact you by email to let you know of our other services e.g. our physiotherapy services.

Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your personal data for as long as is necessary for the required service to be provided to you.  All retained personal data is subject to the controls of our internal data protection policy which is required to be adhered to by all Bridge4 businesses and Bridge4 Head Office and will be securely disposed of when it is considered to be of no further use.

Use of Paypal Services
All PayPal transactions are subject to the PayPal Privacy Policy.  We will employ reasonable administrative, technical and physical measures to maintain the security and confidentiality of any and all PayPal data and information, including data and information about PayPal users and PayPal.

With regard to any personal data processed by PayPal and Bridge4 Health Ltd in connection with Bridge4’s services, PayPal and Bridge4 Health Ltd will respectively each be a controller in respect of such processing. PayPal and Bridge4 Health Ltd agree to comply with the requirements of the Data Protection Laws applicable to controllers in respect of the provision of their respective services and otherwise in connection with Bridge4 Health’s services. For the avoidance of doubt, PayPal and Bridge4 Health Ltd each have their own, independently determined privacy policies, notices and procedures for the personal data they hold and are each a data controller (and not joint data controllers). In complying with the Data Protection Laws, PayPal and the Bridge4 Health Ltd shall, without limitation:
a. implement and maintain at all times all appropriate security measures in relation to the processing of personal data;
b. maintain a record of all processing activities carried out in respect of Bridge4 Health’s services
c. not knowingly do anything or permit anything to be done which might lead to a breach by the other party of the Data Protection Laws.

Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us either in writing at our head office address or by email at enquiries@bridge4health.co.uk

Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the website.

Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to enquiries@bridge4health.co.uk.

The www.bridge4health.co.uk website is operated by:
Bridge4Health Limited, a company registered in England and Wales, whose Head Office is at 107, Ashby Road, Loughborough LE11 3AB. Our company registration number is 9487521. Telephone number: 01163 960007